Quality and Training Specialist

About The Role: We are currently seeking for a Trainer and Quality Coach to join our client in Newcastle, This individual will play an important role in creating an environment where colleagues can build confidence, develop their strengths and deliver exceptional experiences for their clients. Through engaging training, meaningful coaching and insight from real client conversations, the role helps colleagues understand not only what great service looks like, but the difference their knowledge, behaviours and interactions can make to clients. Working closely with colleagues and leaders, the Trainer and Quality Coach will identify opportunities to strengthen capability, celebrate great practice and turn learning from client interactions into meaningful improvements. The role provides the opportunity to use individual strengths, ideas and experience to continually shape how we learn, coach and develop colleagues across the Relationship Management Team. Key Responsibilities: Helping Colleagues Grow and Succeed Create engaging learning experiences that help new and existing colleagues build confidence, knowledge and capability. Deliver induction, onboarding, refresher, process, system and regulatory learning in a way that connects requirements to their impact on clients. Adapt training and coaching approaches to individuals, recognising different strengths, experiences and development needs. Create opportunities for colleagues to reflect on their performance, build on what ..... full job details .....