Quality and Process Lead

About the jobJob summaryDiscover a career in your hands at HMRC. Whether you''re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it''s really like to work at HMRC.Visit our YouTube channel to watch the full series and come and discover your potential.The Fraud Prevention Centre (FPC) is a strategic capability within HMRC Security, designed to safeguard customers and the organisation against identity-related fraud and emerging threats. Its mission is built on three interconnected pillars: Protection, Detection, and Response, all underpinned by advanced threat intelligence and customer support. The Centre operates across multiple functional areas, including Proactive Protection, Customer Support and Response, and Strategy and Advisory, to deliver a holistic approach to fraud prevention. Our team is rapidly growing as we invest in new technologies and capabilities, and we are in search of enthusiastic individuals who can help us in achieving our mission.Job descriptionThe Quality and Process Lead is a senior leadership role within the Fraud Prevention Centre (FPC), responsible for establishing and maintaining a robust quality and process management framework across all services. The role ensures that operational activity is underpinned by clear, consistent, and effective processes, playbooks, and knowledge management practices.You will lead a multidisciplinary team including ..... full job details .....