Quality and Compliance Team Leader

Job Title: Quality and Compliance Team LeaderLocation: Chandlers Ford / Remote (Monday''s and Wednesdays on-site)Salary: £34,720 per annum, plus a discretionary bonus of up to 10%Hours: Monday - Friday 40 hours per weekJoin Utilita and lead the charge in elevating customer experience through quality and compliance leadership! Lead with purpose, become our next Quality and Compliance Team Leader and drive service excellence from the inside out. This is an excellent opportunity to lead a team committed to upholding the highest standards of quality, compliance, and customer care in every interaction, through telephony, live chat and more.What You''ll Be Doing:As a Quality and Compliance Team Leader, you will be responsible for leading a team to monitor, evaluate, and enhance call performance across our UK and offshore contact centres.You will ensure all interactions comply with internal policies, industry regulations, and customer service standards, while coaching and developing your team to deliver consistent, high-quality feedback and support.Working closely with the Quality and Compliance Manager and internal stakeholders you will identify trends, risks, and opportunities for improvement, all while fostering a culture of accountability, excellence, and continuous improvement.Who We''re Looking For:Previous experience in a quality assurance or compliance role within a contact centre environment is advantageous.Ability to lead, inspire, and develop a high-performing team ..... full job details .....