Quality and Complaints Advisor

Quality and Complaints Advisor Location: Stafford, Staffordshire Salary: £28,000 per annum Job Type: Full Time, Fixed Term Contract (12 Months) About the Role Safer Hand Solutions are working in partnership with a well-established organisation based in Stafford to recruit a Quality and Complaints Officer. Key Responsibilities Manage and investigate customer complaints. Draft and issue complaint responses. Monitor complaint trends and identify improvements. Conduct quality reviews and audits. Support Subject Access Requests. Skills and Experience Required Experience in complaints handling, quality assurance or compliance. Excellent communication skills. High attention to detail. Strong organisational skills. Good IT skills. What''s on Offer? Salary of £28,000 per annum. Training and development. Company pension scheme. 25 days holiday plus bank holidays. Please apply below ..... full job details .....