https://jobs.co.uk/job/quality-and-assurance-officer-st-albans-city-district-council--b41ab408-da00-4ede-8d12-9364f6070bb9 RSS feed for Quality and Assurance Officer at St Albans City & District Council. en-gb Tue, 26 May 2026 07:39:09 GMT https://jobs.co.uk/job/quality-and-assurance-officer-st-albans-city-district-council--b41ab408-da00-4ede-8d12-9364f6070bb9 https://jobs.co.uk/job/quality-and-assurance-officer-st-albans-city-district-council--b41ab408-da00-4ede-8d12-9364f6070bb9 Thu, 21 May 2026 11:52:45 GMT Location: St. Albans | Salary: 42500.00-42500.00 Annual | Type: Permanent | £42,500 to £46,871 inclusive annual salary + Local Government Pension SchemePermanent, Full-time 37 hours per weekFlexible working options including hybrid working arrangementJob Ref: P2427About the roleAre you passionate about delivering excellent customer service, strengthening compliance, and driving continuous improvement? We''re looking for a Quality and Assurance Officer to join our Housing team and help develop, implement and embed a robust quality assurance framework. You will help ensure compliance with the Social Housing (Regulation) Act 2023, the Consumer Standards and the Housing Ombudsman''s Complaints Handling Code, using insight and analysis to support data-led service improvements and a flexible, responsive service for tenants.In this role you will take responsibility for the operation and quality assurance of the Housing Complaints function, ensuring complaints are coordinated, investigated, tracked and responded to in line with the Council''s Complaints Policy and the Housing Ombudsman''s Code. You will produce high-quality reporting and analysis from management information and resident feedback, identify themes and systemic issues, contribute to action plans, and... Permanent