Quality Analyst

Our client a very successful global delivery solutions company are now looking to add a Quality Analyst to the team.This amazing client is looking for someone with great communication skills and a keen eye for detail.The Role Ensuring reports (Excel based reporting monitoring each leg of the parcels journey) across all our models are kept up to date dailyMonitoring parcels from origin to destination through to delivery to the end consumer Any concerns or delays seen impacting Quality are highlighted in good time to the relevant supplier Liaise with suppliers (warehouse/broker/carrier) to resolve issuesTake ownership of customer problems and be proactive in achieving solutionsCommunicating any delays to managementEnsuring all parcel tracking is sent by our suppliers, highlighting any concerns Identify trends in performance that could have an impact to Quality Ensuring pre-alerts are sent accurately and on time to our suppliers Develop finger-tip knowledge of internal and external processesWilling to undertake any other duties as may be reasonably required.Key skills and competencies:Passion for Quality Excellent communication skills - written and verbalDemonstrates honesty and integrityFast learner and adaptable - able to thrive in a fast-paced environment and work under pressureAttention to detail and accurate data entryAbility to think outside the box and challenge when something doesn''t seem rightProblem solving and decision making - thinking about problems carefully ..... full job details .....