https://jobs.co.uk/job/pyramid-support-amp-systems-officer-the-housing-network--b672d237-1126-4013-a988-b516f2ed9397 RSS feed for Pyramid Support & Systems Officer at The Housing Network. en-gb Wed, 26 Aug 2026 18:14:35 GMT https://jobs.co.uk/job/pyramid-support-amp-systems-officer-the-housing-network--b672d237-1126-4013-a988-b516f2ed9397 https://jobs.co.uk/job/pyramid-support-amp-systems-officer-the-housing-network--b672d237-1126-4013-a988-b516f2ed9397 Tue, 25 Aug 2026 23:00:00 GMT Location: Luton | Salary: £38000 - £50000/annum | Type: Permanent | Pyramid Support & Systems Officer Location: Luton Hybrid Working - Full Time Monday to Friday 9:00AM - 5:30PM Salary - -38,000 - -50,000 per annum depending on experience Role Overview - What is it? To provide day-to-day support for the OmniLedger Pyramid Housing Management System and its users across THN. The postholder will act as a key operational support resource, helping resolve user queries, maintain data quality, undertake testing activities, and assist with system-related projects. The role will work closely with the Systems & IT Lead, who retains overall ownership, governance, strategic development, and continuous improvement responsibility for Pyramid. What you will be doing: Provide first and second-line support to Pyramid users across the business. Investigate and resolve routine system and data queries. Assist users with processes, navigation, and best practice use of Pyramid. Support data cleansing, validation, and data quality improvement activities. Assist with user acceptance testing (UAT) for system changes, upgrades, and enhancements. Liaise with OmniLedger support regarding incidents, defects, and service requests. ... Permanent