Public Support and Registrations Coordinator

This role is based in our London office, involves addressing public and customer queries, proactively contacting stakeholders for query management and service updates, and escalating issues to the Public Support and Registrations Manager. KEY RESPONSIBILITIES: Implement Engagement Customer Service Team processes and procedures; support and advise team members and staff. Meet key performance indicators (KPIs) and deliver excellent service to stakeholders. Proactively manage stakeholder contact to complete Services and Registrations. Coordinate project information to maintain FAQs and resolve public queries. Record all correspondence with stakeholders as needed. Evaluate stakeholder feedback to enhance satisfaction. Produce written reports as required. Monitor and respond to emails in Considerate Constructors inboxes, within the specified allotted time. Answer enquiries via telephone, email, and other channels. Accurately collate stakeholder information in the business management system. Acknowledge and fulfil orders promptly. Travel to projects to investigate, facilitate, and provide feedback. Assist stakeholders with errors and damaged goods, coordinating with relevant teams or suppliers. Manage escalated calls and emails to the Compliance and Risk team. Obtain contact details for stakeholders registered as ''not known''. Assist stakeholders with portal login and reset issues. Perform other stakeholder and research tasks as directed by management or the team leader. ..... full job details .....