Public Enquiry and Support Assistant

Police Scotland''s purpose is to improve the safety and wellbeing of people, places and communities. We believe our people are our most important asset and investing in them is fundamental to the success of introducing new and emerging solutions and support to our front-line. Your role as a Public Enquiry and Support Assistant is to provide support to all members of the public and officers within the area as well as managing administrative functions within the station to ensure effective and efficient delivery of service to the community. Key responsibilities of the role include; To answer enquiries from the public personally and by telephone (which includes the provision of advice to the public on basic aspects of the law and legal obligations, assessing whether or not a crime has taken place and taking crime reports) or to direct enquiries to relevant personnel or departments. To create reports, update and interrogate a variety of computerised police information systems to assist internal/external customers. To undertake general clerical duties in relation to the effective running of the police station. To assist with the preparation of documents and general correspondence. To operate communications equipment as required. To receive/return lost/found property including dogs, processing the relevant paperwork and to ensure the safekeeping, feeding and disposal of animals, birds or other creatures brought in to the station. To escort visitors and issue visitor passes ..... full job details .....