Public Access Assistant

Adecco are pleased to be recruiting for a Public Access Assistant to work within the Thames Valley Police ForceLocation: Fulflood, WinchesterContract Type: TemporaryHourly Rate: 14.71 per hourWorking Pattern: Part Time (Monday to Wednesday)End Date: March 2027Important Note:This role is subject to POLICE VETTING; candidates must have resided in the UK for a minimum of 5 years continuously.Our client is seeking a dedicated and enthusiastic Public Access Assistant to support the Thames Valley Police Force in Fulflood, Winchester. This exciting opportunity offers a chance to play a crucial role in enhancing the Public Access function and Information Management helpdesk. If you have a passion for customer service, outstanding communication skills, and the capability to manage sensitive information, this role could be a fantastic fit!Key Responsibilities:Maintain and produce performance information, records, and spreadsheets using various IT systems and applications.Create and deliver guidance, training, and operational procedures related to information management.Respond to general enquiries from both internal and external customers, providing advice and escalating issues as necessary.Research information systems and compile data to support information management objectives.Redact information for routine cases, ensuring compliance with legal standards and documenting justifications for any withheld information.Manage incoming emails to the IMU Helpdesk by logging requests, ..... full job details .....