Provider Success Manager

Merrifield Consultants is working with a leading National Industry Training Body in the engineering construction sector to find their new Provider Success Manager. This home-based role reports to the Head of Product Delivery, working closely with approved training providers, Product Managers, Market Development and Compliance teams to ensure the training network meets employer needs while championing provider satisfaction and continuous improvement.Job Title: Provider Success ManagerOrganisation: National Industry Training BodySalary: Up to 44,310 + 7,965 car allowanceLocation: Home-based UKHours: 37.5 hours/week; flexible options; some UK-wide travelContract: Permanent, Full-timeJob ResponsibilitiesLead the approval process for training providers, trainers, examiners, facilities and courses, ensuring timely and transparent delivery.Build effective working relationships across the provider network, acting as a key point of contact and using data insights to strengthen provision and improve satisfaction.Support continuous improvement by overseeing onboarding, working with compliance colleagues, facilitating provider engagement events and managing the product administration function.Coordinate operational delivery through CRM and MS365 systems, including workflow management, reporting and oversight of aged debt.Skills and ExperienceTechnical understanding of the engineering construction industry, supported by a Level 3 or higher engineering or vocational qualification.Strong ..... full job details .....