Provider Operations Co-ordinator

About The RoleTeam - Provider OperationsWorking Pattern - Hybrid - 2 days per week in the Vitality Stockport Office. Full time, 40 hours per week. We are happy to discuss flexible working!Top 3 skills needed for this role:Clear, confident communicatorSharp attention to detailStrong technical admin skills (systems, data, processes)What this role is all about:The Provider Operations Co-ordinator provides professional, efficient, courteous, and accurate front-line telephone and administration service to all Healthcare Providers, working independently and to standard procedures. The Provider Operations Team supports Vitality''s Healthcare Providers and assists in the first contact resolution of their queries.This role involves a high level of technical expertise across all areas of the business and building positive relationships with Healthcare Providers. The role includes assisting the other provider teams with the implementation of the management strategy, effectively managing professional costs. This is to ensure VitalityHealth members have access to high quality, affordable healthcare. Key ActionsReports to the Provider Operations Team ManagerWorks collaboratively with team membersFirst point of contact for Healthcare Provider queriesKnowledge of medical terminology and healthcare proceduresStrong negotiation skillsAble to meet required quality standards across phone and emailUnderstands processes across relevant areas of the businessActs proactively on process concernsMay ..... full job details .....