Propositions Manager

The Propositions Manager will oversee the development and delivery of customer-focused propositions to increase customer engagement and ensure alignment with organisational goals. This role is based in London (Hybrid) and offers a fantastic opportunity to shape impactful digitally lead consumer propositions.Client DetailsThis is a well-established public sector backed organisation, known for its commitment to delivering high-quality services and they are looking to build out innovative customer propositions to take them forward into the future.DescriptionThe Propositions Manager will be responsible for the following key activity:Taking pre-identified, new strategic consumer propositions, from the discovery phase through to concept definition and into launchSeeking and using market, customer, financial and operational insights to inform proposition changes and developmentDeveloping future-forward customer-centric and commercially viable unique propositions using human-centric design techniquesBuilding unique and sustainable value propositions for customers to benefit from, working through a defined stage-gating process that prioritises propositions with strong customer and business outcomesCreating a wide network of stakeholders to ensure a broad range of inputs from business subject matter experts across multiple functions, including insight, CX, Finance, Risk, Operations and ChangeManaging any new propositions to agreed KPIs and reporting accordinglyProfileCritical to ..... full job details .....