Property Team Leader

Team Leader - Claims Management (Bolton Office)Step into a role where leadership meets impact. At BVS, we''re looking for a confident, motivated Team Leader to guide and inspire our Case Management team as they deliver exceptional service on Specialist claims for a wide range of clients. If you bring a strong background in claims and thrive in a fast-paced, ever-evolving environment, this could be your next big move.What will your day look like:? What You''ll Be DoingYour day will be varied, people-focused, and full of opportunities to shape performance and drive excellence. You''ll take ownership of:Leading and supporting a team of claims handlers, ensuring workloads are balanced and managed effectivelyCoaching and developing your team to meet and exceed client SLAs, with a focus on continuous improvementCreating a positive, engaged team culture where people feel supported, motivated, and valuedRepresenting the team in Client Review Meetings, building strong relationships and showcasing our performanceConducting regular performance reviews, including audits and annual PDRsManaging team absences across case managers and first response colleaguesDriving service excellence, ensuring technical accuracy and outstanding customer experience across all property claimsMonitoring and achieving KPIs, keeping performance on track and identifying opportunities for improvementOverseeing client communications and completing weekly reporting to keep stakeholders informed and ..... full job details .....