Property Team Leader

Property Team Manager - 4-Day work week paid for 5! Location: Hertfordshire
Salary: £50,000 – £55,000 + up to £5,000 in TPI bonuses (MTPI) Role OverviewThis is a leadership opportunity focused on managing, developing, and supporting a team of c.10 Property Managers (ranging from junior to senior levels). You’ll be central to driving team performance, managing client expectations, resolving escalations, and delivering service improvements that align with company growth targets. Team Responsibilities

• Lead and manage a team of approximately 10 Property Managers
• Oversee team attendance, performance, and development
• Conduct regular 1-2-1s for welfare, progression, and goal setting
• Review team output, ensuring high standards and reporting results to senior leadership
• Support the team with meetings, problem-solving, and challenging portfolios
• Monitor SLAs, budgets, site visits, and ensure consistent delivery of service
• Drive client feedback initiatives and implement improvement strategies
• Provide guidance on budgeting and expenditure forecasts
• Assist in training new staff and progressing existing team members

 Client Responsibilities

• Conduct regular site audits and maintain portfolio oversight
• Handle complaint escalations and feedback
• Communicate directly with clients, ensuring strong relationships are maintained

 Company Responsibilities

• Ensure compliance with Landlord & Tenant Act, RICS and ARMA guidelines
• Promote company policy and legislative best practice across the team
• Identify opportunities for growth and retention
• Support new business development
• Progress toward MTPI within the first year (if not already qualified)

 Candidate Criteria

• Minimum ATPI qualification (MTPI preferred or willingness to work toward)
• Excellent reliability, timekeeping, and ability to work independently
• Strong administrative, leadership, and multitasking skills
• Calm under pressure, proactive in conflict resolution
• Excellent communication and stakeholder management skills
• Personable, confident, and enthusiastic team player

 Salary & BenefitsSalary: £50,000 – £55,000 base + up to £5,000 in TPI qualification bonuses (MTPI) Core Benefits

• Annual transparent pay scale review
• Annual individual performance reviews
• 25 days holiday + 1 extra per year of service (up to 5)
• Paid travel to sites from the office
• Alternate weekly free lunches and fruit baskets
• Quarterly team socials (e.g., pasta making, escape rooms, team dinners)
• Company summer & Christmas events
• Bonus events for high performers (e.g., Wimbledon, F1, concerts)
• Monthly customer service performance bonuses
• Pension enrolment
• Attendance bonus up to 5% each spring
• Discretionary Christmas bonus
• Free annual eye test + glasses contribution
• Refer-a-friend bonus scheme

 Post-Probation Benefits (after 6 months)

• 1 WFH day per week
• Optional 4-day work week (20% holiday deduction, no salary cut)
• Private healthcare (includes dependents under 18)
• Gym discounts and wellness perks
• Flexible working options
• Full TPI qualification support + salary uplifts after each level passed

 Contact: Matty Stratton(url removed) | (phone number removed) | (url removed)Why use Block Recruit? Our Current Stats:96% of respondents rated our service as excellent.92% of respondents rated the level of briefing given about the company & opportunity as excellent.92% of respondents rated us as excellent against other agencies they have used in the past.91% of respondents rated our speed of response as excellent.94% of respondents rated our service levels during the recruitment process as excellent.100% of respondents said they would recommend Block Recruit to friends or colleagues in the future.If you are a motivated individual looking for a rewarding career in property management, we would love to hear from you. Apply now and be part of our successful and highly-rated team at Block Recruit!

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