Property Portfolio Coordinator

Job Title - Property Lettings Coordinator
Location - West Midlands 
Salary - £30,000 -  £35,000 DOE 
Job Type - Permanent 
 
Are you highly organised, commercially savvy, and confident working in a fast paced environment? We''re looking for a motivated Property Lettings Coordinator to join our clients team and play a key role in supporting their property operations.
 
About the Role
 
As a Property Lettings Coordinator, you will be the first point of contact for digital and telephone enquiries from prospective tenants and landlords. You''ll manage multiple tasks simultaneously, ensuring that all enquiries are handled professionally and efficiently, while also supporting the lettings team with administration, reporting, and performance tracking.
 
Key Responsibilities

• Handle and respond to lettings enquiries via telephone, email, and digital platforms
• Manage lettings administration and support the smooth progression of tenancies
• Coordinate with landlords, tenants, and internal teams to deliver excellent service
• Maintain accurate records and update property management systems
• Monitor and report on lettings KPIs, providing clear updates and insights to the management team
• Produce reports and data analysis using Excel to support decision-making
• Proactively identify opportunities to improve processes and contribute to the commercial success of the business

• Strong organisational and multitasking skills, with the ability to prioritise under pressure
• Commercial awareness with a proactive approach to lettings opportunities
• Excellent communication skills, both verbal and written
• Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, reporting dashboards)
• Comfortable working with KPIs and data-driven performance reporting
• Previous experience in a property lettings, estate agency, or customer service environment is desirable