Property Membership Line Advisor

Position: Membership Advisor (within property lettings)Salary: £26,775Contract: PermanentLocation: Warwick CV34, hybrid based, 2 WFH, 3 in office. No flexibility on thatWorking Shifts: 9am-5pm Monday to Friday, 37 hours p/wThis is a great opportunity for someone who perhaps is a Lettings Agent who is no longer interested in the Sales aspect of an agent role or someone who has come from an admin support role within LettingsLettings Expert Membership Advisor duties include:Answering queries via telephone, providing support or signposting legal and compliance queries from members (1st point of call)Log accurate data and member discussions on the CRM system.Promote/signpost FAQs factsheets and legislation and policy guidance to members.Help review and complete existing legal documents and templates.Escalate legal queries where applicableKeep up to date with property policies and legislations and the general property industryThe phonelines operate from 10am until 4pm to ensure that the advisors have time to do deal with any outstanding queries/admin duties, and of course to have that all important rest time from the phones, before and after their shift. Membership Advisor person specification:Excellent customer service skills, with eloquent communication skillsExperience within Property Sales or Lettings or Legal is essential (someone who understands lettings legality and contracts). Please note that your application will not be considered if you don''t have this experience Good ..... full job details .....