Property Maintenance Administrator

Property Service Administrator Role OverviewThe role requires a strong understanding of the organisation''s brand and positioning, with the ability to confidently represent the business when communicating with guests, property owners, suppliers, and trade professionals.You will oversee and coordinate daily maintenance activities, ensuring issues are resolved efficiently and communicated clearly to all stakeholders. This includes managing certification schedules, maintaining accurate records, and supporting property management operations to a high standard.Key ResponsibilitiesBrief the in-house maintenance contractor on the daily jobs list.Handle maintenance issues as they arise, communicating resolutions to guests and property owners promptly.Follow through on all issues to ensure positive outcomes, updating reservations teams and owners in a timely manner.Ensure all property certification is kept up to date, filed correctly, and reviewed regularly to meet legal requirements.Record maintenance activities from start to completion using the internal maintenance system.Maintain accurate records of property management tasks (e.g., window cleaning, gardening) and ensure standards are upheld.Participate in the out-of-hours emergency phone rota.Represent the brand with professionalism, sensitivity, and a solutions-focused approach.Provide prompt, efficient responses to guests, owners, suppliers, and trade contacts at all times.Obtain owner approval for works where required, ..... full job details .....