Property Licensing Technical Assistant - Customer Support

Job Title: Property Licensing Technical Assistant - Customer Support Location: Croydon, CR0 1EA - Hybrid Working - 3 days office / 2 days remote Hourly rate £22.77 PAYE Contract Length: 3 -month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role The London Borough of Croydon is launching new Selective Licensing and Additional HMO Licensing schemes alongside its existing Mandatory HMO Licensing responsibilities. As part of this major programme, we are seeking a Licensing Technical Assistant - Customer Support to provide first-line advice and support to landlords, managing agents, residents and other stakeholders using the Council''s property licensing service. This is an excellent opportunity for a customer-focused professional with experience in housing, licensing, regulatory services or local government to join a fast-paced team during a significant service mobilisation programme. Key Responsibilities You will: Respond to telephone, email and digital enquiries relating to property licensing schemes. Provide clear and accurate guidance on licensing requirements, application processes, documentation, fees and next steps. Support customers experiencing difficulties with applications or online licensing systems. Resolve enquiries at the first point of contact wherever possible. Review basic case and application information and provide progress updates. Escalate technical or statutory matters through the ..... full job details .....