Property / legal Administrator

Administrator - must have Estate Agency experience with either legal or PA / Administration experienceDepartment: Legal Operations Reporting to: Framework Manager Office: Nottingham Working Pattern: 9:00am - 5:00pm (1-hour lunch) Hybrid Working: Hybrid - 2 days per week in the Nottingham office following completion of initial training Fee Earner Location: Fee earners primarily based in other officesWhy is this role important and how does it fit into the team?Reporting to the Framework Manager, the Framework Assistant provides proactive, high-level support to legal departments. The role takes ownership of managing allocated frameworks, associated client accounts, and service levels, ensuring that both internal and external client expectations are exceeded.The Framework Assistant works closely with the framework team, fee earners, and central business teams, and will provide direct support to six fee earners, who are primarily based in other offices.What does the role involve?Reviewing framework agreements to document client-specific protocols and processesImplementing frameworks, providing guidance and training to support teams where required, and carrying out ongoing monitoringCollating information to ensure client account plans are accurate and maintained, including managing internal housekeeping tasksManaging and submitting regular MI reports, coordinating responses across multiple departmentsProducing reports to assess service levels, KPIs, and delivery against agreed ..... full job details .....