Property Helpdesk Supervisor

Property Helpdesk Supervisor
Location: Bracknell (Hybrid)
Salary: Up to £35,000 + Benefits
Hours: 9am - 5pm (Mon - Fri) 37.5 hours per week

Contract: 9-Month FTC (Temp to Perm Opportunity)

Catch 22 are working with a Specialist UK care provider to recruit a Property Helpdesk Supervisor to oversee the day-to-day operation of a busy facilities helpdesk supporting a national portfolio.

This is a hands-on supervisory role, responsible for leading a small team, managing workloads, and ensuring a responsive, high-quality service across property and facilities queries. You will also act as the first point of escalation and support continuous improvement across processes and service delivery.

Key Responsibilities:

• Supervise and support a team of Helpdesk Administrators
• Allocate and monitor workload via CAFM systems (QFM)
• Act as first escalation point for complex issues
• Monitor service levels, reporting and performance
• Drive service improvements and helpdesk efficiency

About You:

• Experience within helpdesk, facilities or property support
• Previous team leadership or supervisory experience
• Strong organisational and customer service skills
• Confident managing multiple priorities and stakeholders

What''s on Offer:

• Competitive salary + benefits package
• Hybrid working
• Strong team culture within a growing organisation
• Opportunity to secure a permanent role