Property Helpdesk Supervisor

Property Helpdesk SupervisorLocation: Bracknell (Hybrid)Salary: Up to £35,000 + BenefitsHours: 9am - 5pm (Mon - Fri) 37.5 hours per weekContract: 9-Month FTC (Temp to Perm Opportunity)Catch 22 are working with a Specialist UK care provider to recruit a Property Helpdesk Supervisor to oversee the day-to-day operation of a busy facilities helpdesk supporting a national portfolio.This is a hands-on supervisory role, responsible for leading a small team, managing workloads, and ensuring a responsive, high-quality service across property and facilities queries. You will also act as the first point of escalation and support continuous improvement across processes and service delivery.Key Responsibilities:Supervise and support a team of Helpdesk AdministratorsAllocate and monitor workload via CAFM systems (QFM)Act as first escalation point for complex issuesMonitor service levels, reporting and performanceDrive service improvements and helpdesk efficiencyAbout You:Experience within helpdesk, facilities or property supportPrevious team leadership or supervisory experienceStrong organisational and customer service skillsConfident managing multiple priorities and stakeholdersWhat''s on Offer:Competitive salary + benefits packageHybrid workingStrong team culture within a growing organisationOpportunity to secure a permanent ..... full job details .....