Property Experience Coordinator

About Us:Metworks is an integral part of MTVH, dedicated to delivering exceptional property repair and maintenance services. We are committed to providing excellent customer experiences while meeting corporate and regulatory standards. We are seeking a passionate and customer focused person to contribute to the continual improvement of our service delivery.Overall Responsibility:As Property Experience Coordinator, you will primarily be responsible for organising, coordinating and reporting on the delivery of repair work to customer''s homes following complaints or poor customer satisfaction results. You will be liaising with our Customers, the Metworks Delivery Team, the Property Services, Housing Teams and the Property Desk.You will be competent and experienced in various MS Office software and CRM systems and have no problem looking across systems for information, troubleshooting and finding solutions.You will be a natural communicator with direct customer experience and have a strong ability to maintain a calm and professional attitude whilst dealing with challenging situations.Responsibilities and Outcomes• Work as part of a team who will be working on direct engagement activities with internal and external stakeholders.• Supporting the operational team with critical incidents, complaints and provide feedback to your manager for post-incident reviews.• Using systems that support outstanding service delivery using customer journey mapping and complaint ..... full job details .....