Property Administrator

Property Administrator - Ilford, East London - £28,000 to £32,000 DOE My client, a successful and established Property Management firm, is currently seeking an experienced Property Administrator to join their existing property administration team and support the maintenance coordination of a portfolio of residential properties, including guaranteed rent schemes and supported living for young people. The firm has a proven track record of providing a quality-focused service to landlords, tenants and local authorities. The successful candidate will be the first point of contact for repairs across a dedicated property group of homes, taking ownership of maintenance issues from the initial call through to completion. This is a busy, phone-led coordination role, ideal for someone who enjoys solving problems, coordinating multiple priorities and seeing an issue through to resolution. You will speak with tenants to understand and troubleshoot reported issues, assess and grade repairs, raise works orders, allocate the appropriate operative or contractor and then follow up to ensure works are completed on time and in line with company targets. Duties and Responsibilities Answering calls and acting as the first point of contact for maintenance and repair queries Handling maintenance issues professionally Carrying out basic troubleshooting with callers to establish the nature of the issue and whether a home visit is required Assessing and prioritising reported maintenance issues, ..... full job details .....