Project Worker

Job Purpose The ProjectWorker plays a key role in delivering high-quality frontline support within the MIT Hub. The post holder will respond to immediate client needs, provide crisis intervention where required, and support the wider team in resolving housing crises quickly and effectively. The role involves maintaining a safe, welcoming, and supportive environment while ensuring the smooth day-to-day operation of the Hub. Key Responsibilities Operational Duties Work flexibly within the agreed rota shift pattern. Maintain a friendly, safe, and supportive environment within the project. Cover all day-to-day Hub duties, including managing phone calls, post, and the door entry system. Maintain a visible and active presence in the Hub area to respond promptly to enquiries. Client Support and Crisis Intervention Respond to the immediate support needs of clients, providing crisis intervention where necessary. Provide ongoing practical support to vulnerable clients to assist in resolving their housing crisis. Feedback any ongoing client issues to the wider team promptly and appropriately. Accompany clients to external appointments or services where appropriate. Take delegated tasks from Assessment and Reconnection Workers as required. Safeguarding and Risk Management De-escalate difficult or potentially dangerous situations sensitively and effectively. Manage conflict between service users and seek emergency assistance when necessary. Exclude individuals in accordance ..... full job details .....