Project Support Officer

Job summary

We have an exciting opportunity for a Project Support Officer to be part of the countywide implementation of Hospital at Home (H@H) within Worcestershire based within our Community Single Point of Access (SPA) in Worcester.This is a full time, permanent role and you will be required to work Monday to Friday 9-5, based at Kings Court 2, Worcester.This role will be integral in the coordination and roll out of a countywide H@H service. The post holder will lead on the administrative support of this project and be the key point for data collection and capacity management of (H@H) across the county and the coordination of the caseload. The Community SPA also continues to grow and develop and the post holder will lead the administration workforce within this integrated SPA and be involved in the operational growth and development of this. We are looking to appoint a strongly committed candidate to support the countywide vision for both of these projects. The post holder would require strong organisational/administrative skills as well as operational/managerial skills.Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status.Main duties of the job

You will be required to coordinate the H@H referrals and caseload across the county as the project evolves. You will provide operational management of the administrative staff supporting this service as well as the Community SPA which takes urgent referrals from a number of different sources including the ambulance service.You must have excellent communication, organisational and IT skills. You will be required to record information in spreadsheets to enable data and activity within the H@H and Community SPA to be analysed and presented by the Operational Lead.About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire. Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.What we offer;27 days leave plus bank holidays, increasing up to 33 days with long serviceGenerous NHS pension and enhanced pay when you work unsocial hoursFlexible and agile working opportunitiesGreat maternity, paternity, and adoption supportWide range of supportive staff networksHealth and wellbeing opportunitiesIf you would like to know more, please visit our website.We encourage you to read the attached applicant guidance notes.Sharing your data -

As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.Details

Date posted: 30 September 2025Pay scheme: Agenda for changeBand: Band 5Salary: £31,049 to £37,796 a yearContract: PermanentWorking pattern: Full-timeReference number: C9798-1700Job locations: 2 Kings Court, Charles Hastings Way, Worcester, Worcestershire, WR5 1JRJob responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.Qualifications

Degree or equivalent qualification in a relevant subjectGCSE (Grade A-C) or equivalent in Maths and English LanguageOCR/RSA 3 or equivalent in Text/Word processingI understand that I will be asked to provide original certificates to verify my qualifications at point of offer.Skills and Abilities

Ability to communicate clearly and effectively in English in both verbal and written formatsAbility to prioritise and organise own workload to meet deadlines and required standardsAbility to collate and analyse informationExperience

Experience of project work preferably within the NHSExperience of supporting the management of change programmesKnowledge of techniques for planning, monitoring and controlling projectsWord Processing and the use of Microsoft OfficeDrafting Project Reports and plansDesirable

The use of project management tools and techniquesAdditional criteria

Ability to meet the travel requirements of the postAbility to generate reports and documents for managementSelf-motivatedQuality focused with problem solving skills - ability to respond to changing demandsYou understand that we will not provide sponsorship to work for this role.Knowledge

Knowledge of current NHS issuesUnderstanding of Data Protection and the code of confidentialityWord processing and Microsoft Office packages Excel, PowerPoint, OutlookKnowledge of data analysisService redesign methodologyEmployer details

Employer name: Herefordshire and Worcestershire Health and Care NHS TrustAddress: 2 Kings Court, Charles Hastings Way, Worcester, Worcestershire, WR5 1JREmployer''s website: https://www.hacw.nhs.uk/careers (Opens in a new ..... full job details .....