Project Manager - Locality Working

Location: Birmingham (Hybrid Working - Council House attendance required as needed) 6 month contact Hays are working in partnership with a local council to recruit an experienced Project Manager to support a major Locality Working transformation programme.This is a high-profile assignment focused on reviewing how City Operations services are delivered to residents across the districts and wards. The successful candidate will play a key role in assessing current operating models, identifying overlaps and inefficiencies, and driving service redesign to create a more joined-up, resident-focused approach across the organisation.Working closely with a wide range of operational teams and stakeholders, you will lead fact-finding activities, evaluate how services are currently delivered across different functions and divisions, and develop new ways of working that improve collaboration, consistency and service outcomes.Key ResponsibilitiesLead the review of operational service delivery across the districts and wards.Engage with stakeholders across City Operations and wider Council functions to understand current practices and challenges.Identify duplication, gaps and opportunities for greater alignment between services.Develop service blueprints and operating models to support locality-based working.Map current and future-state processes and recommend improvements.Gather best practice from other service areas and organisations to inform redesign activity.Drive and coordinate ..... full job details .....