Project Coordinator - SaaS Platform - Remote

Project Coordinator - SaaS Platform - Remote Hourly rate: £20 - £30 Duration: 12 months Start: ASAP We are looking for a Project Coordinator that would play a key role throughout the journey that new customers embark on when they choose us. That includes participating in and following up the project kick-off, onboarding the client, and supporting the project until the go-live. It will be your job to ensure that the support experienced by our customers is world-class: proactive, responsive, and effective. You will work with experts that will overlook the project and will help with problem-solving and stakeholder management. You are expected to be the "spider in the web", who brings together all the necessary stakeholders on the customer side. Project Coordinator, working hours: 8am to 5pm or 9am to 6pm CET, Sunday to Thursday. Initial contract ca. 30 hours a week with possibility of ramp-up to 40 hours -primarily based on performance. Key Responsibilities Act as first-line contact for customers using our learning platform. Drive successful implementations, and troubleshoot issues asynchronously: reproducing issues, documenting steps, and collecting screenshots/logs Provide technical and configuration support; respond to customer questions via email and other async channels in clear, simple language. Run 1:1 trainings, onboarding sessions, kick-offs, and troubleshooting calls to support effective customer adoption. Use existing project and training templates to help ..... full job details .....