Project and Customer Coordinator

As a Project and Customer Coordinator in the FMCG industry, your role will involve managing customer orders and coordinating projects to ensure everything runs smoothly. Based in Manchester, you''ll play a key part in keeping customers happy and ensuring deadlines are met.Client DetailsThis role is with a company in the FMCG industry based in Manchester.DescriptionCoordinate product changes/formulations and updates with internal teams and customers.Manage critical paths and milestones.Manage multiple projects simultaneously.Ensure all customer queries and concerns are addressed promptly and accurately.Collaborate with stakeholders to maintain smooth workflows and processes.Monitor and manage timelines for product changes to ensure timely delivery.Maintain accurate records and documentation for product changes and customer interactions.Identify and resolve potential issues related to customer service and product changes.Provide regular updates and reports to management on progress and challenges.Support continuous improvement initiatives within the customer service department.Managing stock transition between old and new products.ProfileA successful Product Change and Customer Coordinator should have:Experience in customer service or a similar role in the FMCG industry.Very strong organisation and time-management skills.Excellent communication and interpersonal abilities.Strong stakeholder management skills.Proficiency in managing multiple tasks and meeting ..... full job details .....