Programme Service Design Lead

We are looking for an experienced Programme Service Design Lead to lead service and process design across a major transformation programme. You will be responsible for defining the service design approach, governing design standards, and leading a multi-disciplinary team to deliver high-quality As-Is, To-Be, and transition-state service designs.Working closely with programme leadership and stakeholders, you will ensure services and processes are designed to support transformation objectives, deliver measurable business benefits, maintain service continuity, and align with the target operating model.Key Skills and ExperienceExtensive experience leading service and process design within large-scale transformation programmesProven expertise in end-to-end service design and business process re-engineeringExperience designing As-Is, To-Be, and transition-state services and processesStrong knowledge of BPMN, Lean, Six Sigma, and L2-L4 process modelling frameworksExperience aligning service design to Target Operating Models (TOMs)Ability to balance governance, risk management, and delivery paceStrong planning, prioritisation, and workstream management skillsExperience leading and developing multi-disciplinary onshore and offshore teamsExcellent stakeholder management, influencing, and relationship-building skillsStrong analytical and decision-making capability in complex environmentsExperience defining process performance measures, benefits baselines, and benefits realisation ..... full job details .....