Programme Officer

Title: Programme Officer Reports to: Head of Study Programme Salary: £28,000-32,000 dependent on experience Contract type: Permanent, full time Application process: Apply by sending a CV and cover letter to Sian Silverstone, Head of Study Programme (she/her) by midnight, UK time, on 7 June ( ) First interviews (online): 12 June Second interviews (in person): 18 and 19 June Interview themes will be sent to all successful candidates in advance Role summary The Programme Officer is responsible for supporting work of the Institute''s education team in the delivery of the MW study programme. This includes, but is not limited to, programme administration and communications, supporting with accuracy of data and the CRM, and global wine logistics. Key responsibilities Programme administration Student communications: act as first point of contact for student questions, overseeing the education inbox. Finance: support across the team with tracking and raising invoices and purchase orders for all study programme activity. Programme calendar: ensure accuracy of programme calendar and other associated materials for delivery. Policies and processes: general administration across the team supporting with processes such as academic appeals. Data and CRM: support with monitoring and evaluation of the study programme, keeping the CRM up to date across the academic year, by assisting the Head of Study Programme, Education Programme Manager, and Exam and Research Paper ..... full job details .....