Programme Manager

Programme Manager – 8-month contract – London/remote

My Customer is seeking an experienced Programme Manager to lead the design and delivery of a large-scale Target Operating Model (TOM) for an insurance platform within the Lloyd’s market. This role will play a critical part in shaping and implementing a scalable operating framework to support the growth of the Insurance Platform.

This is a high-impact, outcome-driven engagement where you will take ownership of both the strategic design and the practical implementation roadmap, ensuring alignment across business functions, governance, and technology.

Required Experience & Skills from the Programme Manager:

• Proven track record delivering complex Target Operating Model programmes within the insurance industry
• Experience designing and delivering Target Operation models for Insurance platforms within the Insurance business
• Strong experience operating in programme leadership roles with end-to-end delivery responsibility
• Expertise in organisational design, governance frameworks, and process optimisation
• Ability to translate strategy into actionable delivery plans and measurable outcomes
• Excellent stakeholder management skills, with experience engaging at executive level
• Strong understanding of service-based operating models and transformation initiatives
• Experience coordinating cross-functional teams and managing interdependent workstreams

Responsibilities of the Programme Manager:

• Conduct a comprehensive review of the current operating model, assessing organisational structure, processes, governance, and supporting technologies
• Define and develop a future-state Target Operating Model that enables scalability, efficiency, and long-term growth
• Design a service-led operating approach, including service offerings, delivery structures, and clear accountability across teams
• Establish robust governance frameworks, ensuring effective decision-making, risk management, and programme reporting
• Create a detailed, phased implementation plan with clear milestones, dependencies, and delivery sequencing aligned to key business deadlines
• Engage with senior stakeholders to drive alignment, secure approvals, and ensure clarity on operating principles and design decisions
• Lead and coordinate multiple workstreams to ensure successful execution of the programme in line with the agreed vision
• Oversee the transition from design to implementation, ensuring processes and governance are fully embedded

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