https://jobs.co.uk/job/programme-manager-customer-retention-sanderson--2f98f400-a0bb-4f05-a697-59be94a605e4 RSS feed for Programme Manager - Customer Retention at Sanderson. en-gb Thu, 16 Jul 2026 14:47:17 GMT https://jobs.co.uk/job/programme-manager-customer-retention-sanderson--2f98f400-a0bb-4f05-a697-59be94a605e4 https://jobs.co.uk/job/programme-manager-customer-retention-sanderson--2f98f400-a0bb-4f05-a697-59be94a605e4 Thu, 16 Jul 2026 11:52:36 GMT Location: West Midlands | Salary: 1000.00-1000.00 Daily | Type: Contract | Programme Manager - Customer Retention - Hybrid - £1000 p/d umbrella - 3mo initialOur client - a leading financial services company are looking for a Senior Programme Manager to scope and set up an enterprise wide customer retention programme.Key ResponsibilitiesEstablish a customer retention programme from discovery through to full pilot roll out.Identify customer touch points across customer journey (renewals, complaints, life cycles)Design and implement targeted re-engagement strategiesBuild data-led insights to track risk and performanceDevelop and present strategy and business case to senior stakeholdersDrive cross-functional delivery and embed change through training and engagementRequired experienceMust have relevant experience from a financial services backgroundProven delivery of customer retention programmesStrong background in customer analytics, CRM or life-cycle strategyAbility to run discovery, define scope and build business casesConfident engaging and influencing senior stakeholdersPlease note, engagement via Umbrella Company Only; all taxes and NI deducted at source.Reasonable Adjustments:Respect and equality are core values to us. We are proud of the diverse and i... Contract