Programme Manager Customer Marketing Transformation (FTC)

Job Description We''re now recruiting for a Programme Manager, Customer Marketing Transformation (1-Year Fixed-Term Contract), to lead and deliver strategic initiatives that enhance customer engagement, modernise marketing capabilities, and improve customer experiences across AJ Bell. Working across marketing, digital, data, technology, and operations, you''ll manage complex cross functional programmes that deliver measurable business outcomes and support our long-term growth ambitions. The role is responsible for programme governance, stakeholder management, budgeting, risk management, and delivery planning, ensuring transformation initiatives are aligned to business strategy, successfully embedded across the organisation, and deliver meaningful commercial and customer benefits. Key responsibilities Programme Leadership and Delivery Lead the end-to-end delivery of customer marketing transformation programmes. Develop and maintain programme roadmaps, delivery plans, governance structures, and reporting frameworks. Manage multiple workstreams and dependencies across business and technology teams. Ensure delivery milestones, risks, budgets, and outcomes are effectively managed. Promote continuous improvement and lessons learned throughout programme delivery. Work closely with CRM agency to establish and remove project blockers Run project status meetings, coordinate meetings between agency and key stakeholders, ensure actions are documented and followed through on Customer ..... full job details .....