Programme Director

Here is a refined version of your job spec at 6500 characters, keeping all critical messaging while tightening the language and flow:Job Title: CDD Lab Director - Ops, Product and Journey DigitisationLocation: London (Hybrid)Business Area: Tier 1 Financial Services - Financial Crime / CDD TransformationLevel: DirectorRole OverviewA leading Tier 1 financial services organisation is seeking a CDD Lab Director to lead the transformation of Customer Due Diligence (CDD) operations through product-led delivery, journey digitisation, automation, and AI enablement.This is a true ownership role, not delivery within an existing construct. The successful candidate will define, shape, and lead a cross-functional lab, translating strategy into measurable OKRs and driving these through to execution and value realisation.A core requirement is the ability to bridge strategy and delivery, combining strong SAFe experience with the pragmatism required to deliver at pace in a complex, regulated environment.Key ResponsibilitiesOwnership of the LabDefine, stand up, and own the CDD transformation lab, including operating model and governanceLead a cross-functional ecosystem (product, engineering, operations, data) with full accountabilityOwn direction, priorities, and execution rather than delivering into pre-defined programmesBuild and scale a high-performing, outcome-driven delivery organisationStrategy OKRs DeliveryTranslate strategy into clear, measurable OKRs aligned to business outcomesBreak ..... full job details .....