Program Manager (Financial Crime Compliance)

RoleWe are seeking a highly experienced and driven Programme Manager to lead and coordinate complex, client-facing Financial Crime Compliance (FCC) Managed Service programs. This role is pivotal in ensuring the successful delivery of services across a portfolio of financial services institutions, with a strong emphasis on governance, operational readiness, and stakeholder satisfaction. The ideal candidate will be a Subject Matter Expert (SME) in Financial Crime Compliance, with deep domain knowledge in AML, KYC, transaction monitoring, and screening investigations, with a proven track record of managing service delivery across matrix-managed, globally distributed teams. Business management capabilities are a desirable skill, complementing the core focus on programme management, client delivery and ability to drive operational excellence.

Responsibilities

Lead multiple FCC Managed Services programmes across global client accounts.

Establish and maintain governance structures aligned with industry best practices.

Ensure successful service transition, operational readiness, and delivery quality.

Manage Service Level Agreements (SLAs) across both quality and production to ensure consistent and reliable service delivery.

Manage cross-functional teams across geographies in a matrix structure.

Support the design and management of key governance and control frameworks.

Support in the build-out and ongoing management of new services.

Drive consistency, scalability, and performance through delivery frameworks and roadmaps.

Act as the primary point of contact for senior client stakeholders, including C-level sponsors.

Lead Steering Committees and senior stakeholder meetings with clear, timely communication.

Proactively manage risks, issues, and escalations to ensure client satisfaction and delivery success.

Improve CSAT scores through strategic engagement and delivery excellence.

Support forecasting, resource planning, and financial tracking across engagements.

Support pricing, contract shaping, and pipeline conversion with operational inputs.

Monitor scope, budget, and timelines, ensuring adherence to project baselines.

Lead reporting cadence and governance across active engagements.

Empower and motivate delivery teams, ensuring alignment with programme goals.

Support recruitment, onboarding, and knowledge transfer processes.

Provide coaching and performance oversight to delivery teams.

Maintain and optimize business platforms (e.g., Salesforce, Kantata/Kimble) for reporting accuracy.

Conduct data analysis to identify inefficiencies and propose strategic improvements.

Support month-end financial processes including billing and client reporting.

Prepare high-quality reporting materials for internal and external stakeholders.

Qualifications

8+ years of experience managing complex delivery programmes and projects within FCC.

Experience in an FCC Advisory function highly desirable.

Extensive experience in Professional Services within Financial Services, ideally Capital Markets or Investment Banking.

Proven track record in FCC domains: AML, KYC, transaction monitoring, screening investigations.

Strong background in client-facing delivery, risk management, and governance. Experience working in globally distributed, matrix-managed teams.

Recognized project/programme management certifications (e.g., PRINCE2, PMP, MSP).

Advanced skills in Excel, Power BI and familiarity with Salesforce/Kimble.

Prior consulting experience in a client-facing role.

Interpersonal Skills

Strategic thinker with hands-on execution capabilities.

Highly organized, resilient, and commercially astute.

Excellent communication and presentation skills across all stakeholder levels.

Creative and passion-driven, with enthusiasm towards building and shaping best in class solutions.

Strong relationship-building and consensus-driving abilities.

Comfortable navigating ambiguity and managing competing priorities.

What’s in it for you?

Be part of a working culture based on respect and teamwork, that strives for excellence and encourages everyone to give of their best, aim high and get the job done.

Be part of a vibrant, fast-paced environment. You will be expected to conquer professional challenges, but we’ll also find time for fun. We prize out-of-the-box thinking and we reward excellence.

Join industry-leading professionals who are behind overall business success, with opportunities for professional growth across roles, disciplines, domains, and locations.

About NICENICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+billion financial transactions. NICE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.

Requisition ID: 8587Reporting into: Senior Director, Business Consulting, ..... full job details .....