Program Delivery Lead

Overview

Program Delivery Lead – Hertford. Permanent, Full-Time (Core hours: 08:00-17:00). £42,000 per annum.Responsibilities

Leading the Administration team to ensure the successful delivery ofreactivemaintenance and PPM (Planned Preventive Maintenance) programsAttend weekly client meetings alongside the Maintenance ManagerServe as the primary contact for client queries and internal communicationsManage and develop the Administration team, fostering a high-performance cultureCoordinate internal responses to client issues, ensuring resolutionLead the complaints process from start to finishMonitor adherence to policies around resident access and appointment bookingContribute insights to monthly board reportsMaintain accurate compliance data and Power BI dashboardsFollow company policies and complete relevant trainingParticipate in investigations and disciplinary processes as neededRequirements

Strong client relationship and customer service skillsPassion for leadership and team developmentComfortable with digital tools and platformsSkilled in data analysis and reporting (Excel, Power BI, etc.)Excellent communication and stakeholder management abilitiesOrganised, detail-oriented, and methodicalCollaborative and solution-focused mindsetIf you are interested in this role, wish to apply, would like more information or have any questions then please send us a copy of your CV.Ross Utilise ..... full job details .....