Professional Services Manager - Implementation. Ecom ERP / Saas

OverviewDo you thrive on bringing software to life? Love solving real customer problems and making tech work for people? We''re looking for enthusiastic, tech-savvy individuals with a passion for software, a flair for problem-solving, and great people skills. If you have experience in implementing ERP Application Software and Services (Consultancy and Training), and with the right mindset - we''ll train you on our product and help you succeed in a dynamic, customer-focused role.

Role at a glanceProfessional Services Manager

Location and TermsGrantham, Lincolnshire Office - Hybrid Working + Travel to Client Sites as Required

3 days onsite during role onboarding.

£50,000 - £65,000 Depending on Experience

Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More.

Full Time - Permanent

ValuesValues / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do

CompanyAward-Winning ERP SaaS provider powering SME retail, wholesale, warehousing and stock distribution

Your Background / SkillsTraining Delivery, Consultancy services, Project and implementation services, Stakeholder Management with ERP Experience. The forefront of technology in the eCommerce, retail, and logistics sectors.

The OpportunityLead software implementations, guide customers through training and demos, and manage a talented Professional Services team. We work with clients across all sectors, delivering market-leading software that streamlines business processes. With rapid growth, we''re looking for someone with hands-on Application Software experience - ideally in training, demos, or user support - who understands how business and software connect, guiding the customers to configure the software and changing business processes to maximise efficiency, whilst using our software solutions.

What your day-to-day might look like

Customer Requirement Gathering - Lead requirement-gathering sessions to uncover business needs and ERP integration opportunities.

Conduct in-depth needs analysis to capture precise software requirements.

Software Implementation - Develop tailored ERP solutions with impactful presentations and demos.

Manage implementation timelines, ensuring alignment with specifications, client goals and objectives.

Create and maintain the Project Definition Document (PDD) and secure stakeholder buy-in aligned to the agreement and contractual obligations

Customer Consultancy Support - Deliver hands-on support throughout and after implementation, resolving issues promptly.

Proactively manage expectations to keep projects on track and within budget.

Provide post-launch follow-ups and consultancy support post go live, for a given period.

Assisting in the migration of data and configuration set up, working alongside the customer.

Training Delivery - Design and lead engaging training sessions tailored to diverse learning styles.

Assess training needs and adapt delivery to maximize customer confidence and system adoption.

Collaboration with Key Stakeholders - Foster strong relationships across internal teams and customer stakeholders to drive project success, by controlling project issues, tasks dynamically and reporting status at regular points during implementation.

Line manage other consultants and trainers within the Professional Services team, ensuring they are engaged to their fullest, especially focused on chargeable activities and mentor them on a daily basis.

About you

Proven expertise in software functionality and implementation- ERP experience highly desirable.

Skilled in software demonstrations, training delivery, and customer-facing roles, with a focus on support and issue resolution.

Experienced manager with a strong background in leading, mentoring, and developing high-performing teams.

Solid understanding of business processes and how to apply software solutions to enhance operational efficiency.

Excellent communicator, confident in gathering and presenting requirements, writing reports, and engaging stakeholders.

Highly organised multitasker with sharp analytical skills and a proactive, problem-solving approach.

Willing to travel across the UK as needed (clean driving licence essential).

High energy, positive attitude, and a passion for delivering value and exceeding expectations.

Experience in using tools, such as SQL and reporting applications, such as PowerBI and Microsoft 365 products to produce Management reports

Work to deadlines and record activities via time recording apps.

Experienced in developing teams and maximising utilisation and chargeability rates.

What’s on Offer

Starting salary of £50k to £65k, based on ability, skills, and experience

Monday to Friday

Hybrid working

28 days holiday (option to buy 5 additional) + bank holidays

Enhanced pension scheme

Life cover x4 salary

GP and wellbeing services via 3rd party provider

Discretionary company/performance bonus

Enhanced maternity/paternity leave pay

Inclusive team environment with opportunities for involvement and development

Career growth within a successful, expanding business

Subsidised gym membership

Onsite parking

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