Professional Services Associate - Optical Software

Professional Services Associate - Optical Software - Canada

Zest Optical is working in partnership with a leading global optical software provider to recruit a Professional Services Associate to support customers across Canada. The preferred candidate location will be Vancouver but our client is open to remote working arrangements within Canada

This is a fantastic opportunity for someone with experience working in an optical practice (or similar healthcare environment) to transition into a software-focused role, combining training, support and customer success.

• Support customers across the full lifecycle, from installation and setup through to training and ongoing support
• Deliver engaging training sessions both remotely and on-site, tailored to different customer needs
• Help customers embed software into day-to-day practice operations, improving efficiency and performance
• Act as a trusted advisor, supporting adoption and long-term success
• Create and maintain training materials and support documentation

• 2-5 years'' experience within an optical practice or similar healthcare setting
• Familiarity with practice management software (PMS, EHR or POS systems)
• Strong communication skills and a customer-focused approach
• Confident using and troubleshooting Windows-based systems
• Full driving licence and ability to travel internationally

• Salary circa $55,000 - $75,000 (CAD) depending on experience
• Clear progression opportunities within a global organisation
• Hybrid/remote working options (Vancouver-based candidates in office 3 days per week)
• International travel across North America, US and Europe
• Supportive team environment with ongoing training and development

If you''re looking to join a forward-thinking organisation and develop your career in a training and customer-focused role, apply now for a confidential discussion.