Productivity Team Leader

Job Title: Productivity Team Leader
Location: Kettering
Salary: From £30,000 per year
Job Type: Full-time, Permanent
 
About the Role:
A leading global equipment company is seeking a people-oriented and motivated Productivity Team Leader to join their team. In this role, you will lead a small team to deliver high levels of customer service across a network of customers, company stores, and end-user customers. You will act as a key point of escalation, drive team performance, and support continuous improvement initiatives.
 
Key Responsibilities:

- Lead, motivate, and manage a team of 8+ members, acting as the main escalation point.
- Maintain and manage predetermined service levels, ensuring a professional and high-quality service.
- Oversee company insurance products and all aspects of SIS administration.
- Build strong working relationships across multiple departments and stakeholders.
- Hold regular team meetings to set expectations, provide feedback, and support development.
- Identify and participate in continuous improvement (RCI) initiatives.

 
Required Skills and Experience:

- Strong leadership skills with a professional and approachable manner.
- Excellent communication and interpersonal skills, both written and verbal.
- High competency including email, Word, Excel, and PowerPoint.
- Ability to prioritise work, meet competing deadlines, and exercise initiative.
- Highly accurate, detail-oriented, and organised.
- A-level educational standard or minimum of 3 years’ relevant customer service experience.
- Previous team leadership experience preferred.

 
Why Work Here£

- Work with a passionate, collaborative team in a respected global brand.
- Opportunities for personal and professional growth in a company that values innovation and continuous improvement.
- Be part of a culture built on relationships, teamwork, and pride in what you do.

 
Benefits:

- Additional leave, bereavement leave, sick pay
- Employee discounts, store discounts, referral programme
- Life insurance, company pension
- Free parking, on-site gym, canteen
- Cycle to work scheme
- Health and wellbeing programme
- Enhanced maternity and paternity leave
- Company events and more

 
Experience Required:

- Customer service: minimum 3 years (required)
- Team leader experience: 1 year (preferred)

 
Submit your CV to be considered for this exciting opportunity.