Productivity Manager

Productivity Manager 
Permanent | Full-time | Plymouth, Devon
Transform workforce planning across a multi-site retail estate
We’re seeking a Productivity Manager to lead a step‑change in how labour is planned and deployed across our retail estate. This is a hands‑on role where you’ll embed a modern, demand‑led workforce planning model, shifting from cost‑based thinking to workload‑driven, hours‑based planning that supports both customer experience and operational performance.
Working with Operations, Finance, HR and Data, you’ll own the labour model—embedding it across stores first, then continuously refining and optimising it to drive productivity improvements and better ways of working.
What you’ll be doing

• Own, maintain and evolve the labour model, translating workload into accurate labour requirement

• Embed consistent labour planning standards and productivity benchmarks across stores

• Analyse planned, actual and payroll labour performance to provide clear, actionable insight

• Support stores with practical guidance on labour deployment and rota planning

• Partner with central teams to align labour hours, payroll costs, systems and structures

• Drive continuous improvement of labour planning processes, tools and reporting

• Experience in workforce management, labour optimisation or productivity roles within a multi‑site environment (retail or hospitality preferred)

• Strong analytical skills, confident building and refining models using Excel or similar tools

• Able to simplify complex data and influence stakeholders at all levels

• Hands‑on, pragmatic and comfortable working in evolving environments

• Competitive salary

• Pension scheme

• Employee discount

• Cycle to work scheme

• Long service awards