Production Technician

Overview

Highly-successful-Electronics-Manufacturing-company-require,-bright-and-articulate,-Production-Technician-to-be-based-at-recently-refurbished-offices-in-Staines-upon-Thames.

About-the-role

Reporting-to-the-Head-of-Operations-the-Manufacturing-Technician-will-manage-the-entire-customer-returns-process-which-will-involve-the-diagnosis-and-repair-of-returned-Electronics-and-the-communication-of-replacement-timeframes-with-the-Account-Management-team.-Key-duties-include:

• Ensuring-customer-satisfaction-through-the-efficient-turnaround-of-product-returns-and-ensuring-returns-completed-in-accordance-with-Service-Level-Agreements-(SLAs)
• Adhering-to-company-Return-on-Investment-(ROI)-policy-to-balance-repair-cost-versus-replacement.
• Performing-a-technical-diagnosis-of-customer-returns-and-managing-repairs-with-support-from-the-Production-and-Engineering-departments
• Monitoring-the-progress-of-all-product-returns-to-ensure-clear-communication-regarding-completion-of-orders
• Performing-an-analysis-of-returned-products-and-passing-feedback-to-Quality-Control
• Completing-Electronic-repairs-within-capability-and-escalating-complex-or-design-related-issues-to-the-Production-&-Engineering-team
• Achieving-SLA-targets-by-ensuring-all-Returns-are-closed-within-agreed-timescales

About-you

• Graduate-calibre-you-will-have-a-proven-track-record-within-electronics-manufacturing-or-repair-and-have-experience-in-assembly-and-soldering
• The-successful-candidate-will-be-process-driven,-have-experience-of-electronics-testing-&-fault-finding-and-have-the-ability-to-work-well-under-their-own-supervision
• Applicants-will-have-a-good-business-acumen-and-be-able-to-evaluate-cost-based-decisions

Whats-on-offer

• Excellent-performance-related-bonus
• Free-on-site-parking
• Attractive-pension-scheme
• Life-assurance
• Excellent-opportunities-for-progression