Production Technical Lead

Role Purpose

To provide day-to-day leadership and hands-on support within the Production team, helping ensure safe, efficient and consistent delivery of products to agreed quality and business requirements.

The role will typically spend around 60% of its time working directly alongside the Production team, combining practical production activity with supervision and coordination. The balance of the role provides technical and manufacturing support, working closely with and taking lead from the Manufacturing Support Engineer. The precise balance will vary in line with operational and business needs.

Daily

Hands-on production activity and day-to-day supervision of the Production team.

Production priorities, workload coordination and effective use of available resources.

First-line technical guidance and practical problem solving within Production.

Support for manufacturing engineering, product introduction, product change and lifecycle activities.

Quality, safety, compliance and continuous improvement within the production environment.

Coaching, development and capability of the Production team.

Cross-functional collaboration to maintain production flow and resolve operational issues.

Ensuring continuity of services; production, assembly, stores, inspection during times of absence.

Key Accountabilities

1. Hands-on Production & Delivery

Work as an active member of the Production team while helping coordinate day-to-day priorities, workload and resources to meet customer and business requirements.

Support effective production flow and timely delivery, maintaining appropriate standards of safety, quality, service and efficiency and escalating significant constraints where required.

2. Team Supervision & Leadership

Provide visible day-to-day leadership and supervision to the Production team, setting clear priorities, supporting performance and maintaining appropriate accountability.

Coach and support team members to build capability, flexibility and effective ways of working, involving the Supply Chain & Production Manager where broader people-management action is required.

3. Technical & Manufacturing Support

Provide first-line technical support within Production and liaise with the Manufacturing Support Engineer and Quality to investigate and resolve manufacturing, test or product issues.

Support appropriate production aspects of new product introduction, product changes, technical documentation, work instructions, non-conformances and implementation of agreed improvements.

4. Cross-Functional Coordination & Support

Work closely with Supply Chain, Stores, Engineering, Quality, Product Management, Customer Services and other relevant functions to support production priorities and successful implementation of change.

Maintain clear communication on production status, technical issues, constraints and improvement opportunities, ensuring material matters are raised with the appropriate owner in a timely manner.

Key Relationships / Contacts

Supply Chain & Production Manager.

Production team, Stores and Supply Chain colleagues.

Manufacturing Support Engineer, Engineering and Quality.

Product Management, Customer Services and other relevant business functions.

Relevant suppliers, group colleagues and external partners where required.

Essential

Experience of production

Experience of supervising a small team

Experience of Reviews, appraisals, development of staff

Experience of working with technical products

Happy to be hands on as well and supervising.