Production Support (h/f)

Production Support Sheffield- (Hybrid)£500 - £525emagine is a high-end professional services consultancy and solutions firm Specialising in providing business and technology services to the financial services sector, we power progress, solve challenges and deliver real results through tailored high-end consulting services and solutions.We have created a culture of openness and integrity by building genuine and strong relationships and partnerships, enabling us to be uncompromising in our dedication in delivering the optimal service for our clients. Our commitment is not just towards our clients but we aim to foster a positive and equitable working environment with our consultants and colleagues which stems from our core values: Confident, Dedicated, Responsible, Genuine.emagine consulting is seeking a Payments Business Analyst with experience in regulated financial services, ideally with exposure to Private Banking and Wealth Management environments.The team is responsible for the production support, operational stability, resilience, and Run-the-Bank (RTB) activities across critical global payments platforms. A key objective is the evolution from a 24/5.5 operating model towards full 24/7 support coverage, whilst simultaneously building stronger Site Reliability Engineering (SRE) capabilities across the function.Key ResponsibilitiesProduction monitoring and support.Major incident management.Incident resolution.Root Cause Analysis (RCA).Problem management.Service restoration. ..... full job details .....