Production Support Engineer

We are Looking for Senior Production Support Specialist Based in Sheffield, UK which is Hybrid Job Description: What you''ll do Service support andamp; incident management Lead service recovery during production incidents and coordinate technical resolver teams. Investigate application and infrastructure issues using logs, SQL queries and Unix/Linux tools. Respond to user queries regarding application behaviour and service usage. Communicate incident impact, progress and recovery plans to stakeholders. Escalate critical incidents appropriately and drive timely resolution. Problem management andamp; continuous improvement Lead or contribute to Root Cause Analysis (RCA) activities. Identify recurring operational issues and implement permanent improvements. Develop operational documentation, runbooks and knowledge sharing materials. Improve monitoring, alerting and operational processes to increase service resilience. Automation andamp; Operational Excellence Design and implement automation using Bash, PowerShell or Python. Develop internal operational tools that reduce manual effort. Demonstrate practical use of AI tools (eg Copilot, Claude) to automate operational activities and improve team productivity. Change andamp; Release Support Participate in change reviews ensuring operational readiness and compliance with HSBC standards. Support patching, platform maintenance and disaster recovery activities. Identify operational risks and recommend appropriate mitigations. ..... full job details .....