Production Print Specialist (PPD) - Cornwall

ROLE Production Print Specialist
LOCATION Cornwall and surrounds  
 
We''re looking for an experienced Production Print Field Service Engineer to deliver high-quality technical support across a range of Production Print products. This role focuses on providing exceptional service, minimising downtime, and ensuring customers receive a smooth, professional experience. You will also play a key part in supporting and coaching a team of PPD Field Service Engineers.
We are open to candidates from a Print Production background who are interested in career advancement.

What You Will Be Doing

• Deliver installation, maintenance, and repair services to customers, ensuring all work meets agreed SLAs.
• Provide first-line technical advice and support across Production Print products.
• Follow level-two escalation processes to ensure faults are resolved quickly and customer satisfaction is maintained.
• Support Field Service Technicians in adopting best practices, utilising systems effectively, and following correct procedures.
• Take a lead role in ensuring Operator Replaceable Unit (ORU) customers are confident and competent with processes and workflows.
• Provide clear updates on escalation status via internal systems, ensuring all stakeholders remain informed.
• Deliver technical coaching to Field Service Technicians, supporting talent development and continuous learning.
• Communicate technical updates and information from the technical support teams to ensure engineers have the latest knowledge required to resolve faults efficiently.

 Skills 

• Strong knowledge of Production Print technology and workflows.
• Excellent electrical, technical, and mechanical engineering skills.
• Advanced fault-diagnosis capability.
• Experience providing remote technical support.
• Strong customer-handling skills with a professional, calm approach.
• Confident communication skills — written and verbal.
• Ability to coach, mentor, and support Field Service Technicians.
• Strong presentation skills.

Package & Benefits

• Up to £40,000
• Company car
• Inclusive, supportive working environment
• Holiday entitlement + volunteering leave + option to purchase additional holiday
• Flexible retirement planning
• Wellbeing support (physical, emotional, financial)
• Long-term learning and career development opportunities
• Opportunity to grow within a forward-thinking, future-focused organisation

Interested?
If you are currently seeking a Production Print position, please send your CV via the link below or contact our mainline on (phone number removed) and ask for Nicola Foxall ((url removed)) for a confidential chat.
Pure Talent Group Ltd is a UK-based Engineering recruitment company specialising in Field Service, Production Print, and Technical Engineering roles across the sector.

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