Production Administrator

-Production Administrator

Reporting to | Production and Planning Supervisor

Location | Viva Nylons, Leicester, LE5 0HJ

Hours | Hours of work will be 8.30am to 4.30pm, Monday to Friday with a daily 30-minute break

The Company

At Viva Nylons our purpose is to solve complex engineering problems for a safer and greener world.

We are proud to be the UKs leading cast nylon-6 manufacturer, working with global partners to deliver our innovative range of semi-finished stock shapes.

Our products can be found across the globe in applications such as offshore energy platforms, construction equipment and even designer furniture.

As a trading division of The Nylacast Group, Viva Nylons are a crucial part of an award-winning leader in the design, manufacture, and supply of engineered solutions, with a global brand presence and 9 worldwide locations.

The Role:

The successful candidate will be a key member of the Administration team, supporting Production, Sales & Customer Service. Proactively working with the team, taking responsibility for the sales order cycle, assisting in planning priorities, coordinate and effectively interacting with both internal and external customers. Coordinates with other departments in handling, enquires orders and providing excellent customer service and admin support

Main Duties:

- Manage inflow of enquires from internal and external customers.

- Work with the sales team to review, return offers and manage the pipeline.

- Support and handle internal and external customer queries.

- Proactively follow up enquiries.

- Assist with Customer Services which includes order progress status updates

- Provide logistics assistance to customers.

- Accurately manage the CRM & ERP system

- Contract review and order processing.

- Document control

- Other Admin duties to support the business - Procurement, Maintenance, Quality

- Ensure full compliance to Quality Accreditations - BSI 9001 and 14001

- Support production and more specifically run cutting plant and equipment as required

- Adhere and act professionally with company policies and procedures to exceed customer expectations.

- Adhere to company Health & Safety regulation as outlined in the Employees Handbook.

- To undertake additional training and other relevant duties as required.

Experience & Requirements

- Excellent communication skills, both on the telephone and face to face.

- Experience of working with customers - business to business.

- Good numeracy and literacy skills.

- Strong eye for detail with exceptional accuracy.

- Highly organised and proficient in general administration duties.

- Ability to build effective relationships, both internal and external.

- Ability to problem solve, work independently, and identify key priorities.

- Experience of ERP/CRM systems and Microsoft Office required

Closing date for applications will be Friday 15th May 2026