Product Trainer and Consumer Care Specialist

Product Trainer and Consumer Care SpecialistLocation: Manchester (4 days onsite)Salary: £32,500Contract: PermanentDo you enjoy helping people, sharing knowledge and becoming the go-to expert?We''re looking for a confident and engaging Product Trainer and Consumer Care Specialist to join a leading consumer products business.This is a unique opportunity to combine product expertise, training, customer engagement and community building within a varied and highly visible role. You''ll become the trusted voice behind our product portfolio, helping customers, retail partners and colleagues understand our products, solve problems and achieve the very best results.No two days will be the same. From delivering product demonstrations and training sessions to supporting consumers and gathering valuable customer insights, you''ll play a key role in shaping the customer experience and championing product knowledge across the business.The RoleAs Product Trainer and Consumer Care Specialist, you will:Become the go-to expert across our product portfolio.Respond to consumer enquiries, providing practical advice and support.Deliver engaging product training sessions to colleagues, retailers and partners.Conduct product demonstrations and presentations, both in person and virtually.Support retailer engagement and help drive product understanding and advocacy.Create informative content and resources to educate customers and stakeholders.Help develop and nurture a customer community where users ..... full job details .....