Product Switch Account Manager

Job Title: Product Switch Account ManagerLocation: WatfordSalary: Confirmed on applicationHours: Monday to Friday 9 am to 5.30 pmBenefits:Contributory Pension schemePrivate Medical HealthcareLife AssuranceDental PlanFree eye testsAnnual leave purchase schemeSocial eventsRefreshments20 days annual leave with bank and public holidays on topPerk boxSuperb development opportunitiesAbout the position of Product Switch Account Manager: As a Product Switch and Servicing Specialist, you''ll take ownership of a pipeline of product switch cases from enquiry through to completion, ensuring every application meets lending criteria and is handled with care. Alongside this, you''ll support the wider servicing team with day-to-day account management and operational tasks, keeping customer experience seamless. We''re looking for someone with proven experience in financial services, ideally in product transfers, underwriting, customer service, arrears management or account management, who combines strong organisational skills with exceptional attention to detail.Responsibilities for the role of Product Switch Account Manager:Proactively manage a pipeline of Product Switch cases through to completion or decline.Ensure applications are assessed accurately and in line with policy.Liaise with customers and third parties to resolve queries and progress cases efficiently.Help with tasks in the Primary Servicing Team if required.Submitting of BACS files and actioning any unpaid direct debits or ..... full job details .....