Product Support Technician

1st Line SupportNottinghamPassionate about delivering exceptional technical support and ensuring a seamless user experience? We re working with a leading organisation seeking a Product Support Technician to join their team and provide first-class assistance to end-users.In this role, you ll be the go-to person for diagnosing and resolving technical issues, managing support tickets, and collaborating with specialists to tackle complex challenges. What you ll be doing:Deliver 1st and 2nd line technical support across AV/IT systems.Build, configure, and test media hardware.Manage and schedule content using CMS platforms.Maintain asset registers for digital hardware.Monitor and respond to help desk tickets promptly.Communicate effectively with clients, suppliers, and internal teams.Support on-site engineers and assist other business areas when needed.What we re looking for:Technology-related technical qualification.Strong IT skills and proficiency in MS Office Suite.Excellent problem-solving and organisational skills.Ability to work independently and as part of a team.Customer-focused mindset with great communication skills.This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys learning new technologies. Weekend on-call work may be required on a rota basis.Apply Now or reach out to Ellie at Orion Electrotech! INDKA ..... full job details .....